Refund policy

We want you to be happy with your KOPER purchase. If you’re not completely satisfied, you may request a return within 30 days of delivery.

To be eligible for a return, your item must be unworn, unused, and returned in its original condition and packaging.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Once your return is received and inspected, your refund will be issued to your original payment method. Original shipping charges are non-refundable.

Every KOPER piece is backed by our Lifetime Warranty.

If your jewelry becomes damaged during normal use, contact us and we’ll repair or replace it.

Our Lifetime Warranty does not cover lost or stolen items, intentional damage, or damage caused by improper use.

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and a photo of the item so we can make it right.

For returns, warranty claims, or questions, contact us through our customer support page.